4 Tips to Get the Best Support Possible
When in doubt reboot:
You'd be surprised how many issues we can fix, just by rebooting the computer. Save your work first.
You'd be surprised how many issues we can fix, just by rebooting the computer. Save your work first.
Use our app or send an email:
If your issue is less urgent, use our Help@GoLeadingIT app on your computer, or send an email to help@goleadingit.com to let us know the issue you're having.
Call first if it's an emergency:
If its mission critical, please call our main line at (815) 308-2095 to talk to one of us immediately.
Use the subject line wisely:
Like you, we get a lot of email, it makes our job easier (and quicker for you) to read "Cannot print to HP LaserJet" versus every message saying "HELP!!!!!!!!!!!!".
Our Help@GoLeadingIT app is our "exploded circle" logo in the bottom right of your computer. From here you can submit a new ticket, review all tickets, and more.