Case Studies
Every organization has its own set of IT challenges, whether it is recurring downtime, gaps in cybersecurity, compliance hurdles, or simply the frustration of unresponsive support. At LeadingIT, we step in as a true partner, bringing speed, expertise, and a values-driven approach that ensures technology is an asset, not a burden.
Our case studies highlight real stories from Chicagoland businesses that made the switch to LeadingIT. You will see how we resolved complex issues, streamlined operations, and delivered measurable results that freed leaders to focus on growth. These are not just success stories; they are proof that with the right IT partner, you can protect your business, empower your team, and move forward with confidence.
Discover how LeadingIT made the difference for our clients.
In these in-depth case studies, you’ll see how our unlimited support, all-inclusive pricing, and month-to-month flexibility empower Chicagoland businesses to overcome stubborn IT challenges. Explore the creative strategies and hands-on expertise our team uses to deliver rock-solid cybersecurity, eliminate surprise fees, and keep technology running right—no long-term contracts required.
What Our Clients Are Saying About Our Services
Eric
Services Industry
The best IT provider is the one you never have to see. LeadingIT came out to make corrections to our system on day one and I haven’t seen them since because we don’t need them. They are managing everything behind the scenes and if/when we need them they have the problem fixed immediately….Perfect!
Thom
Municipality
We were not looking for an IT consultant, we were looking for an IT partner. Even better, LeadingIT has become the HPD’s IT “department”. They are a call or click away- at one flat monthly service rate plus cost-effective purchasing power for computers and related equipment.
Mike
Consulting Firm, LeadingIT Client Since 2015
LeadingIT is awesome, they are very knowledgeable and quick to help when we’re having issues or even just need clarification on something. They have a team mentality and aren’t afraid to pull their thoughts together to help deliver exactly what we’re asking for.
Michael
Municipality, LeadingIT Client Since 2013
We engaged Stephen and his staff over 6 years ago to take over day-to-day IT and help desk management. LeadingIT is a professional organization that takes the hassle out of keeping our workstations updated and network secure. They get the job done each and every time.
Elizabeth
Consulting Firm, LeadingIT Client Since 2015
We are very impressed with the LeadingIT’s service, attention to detail, support, response time and professionalism! Our team is incredibly happy with everything. The system that LeadingIT has to submit issues and questions is super convenient and the follow-up and time to get issues resolved is quick and efficient. I would recommend LeadingIT to everyone.
Al
Services Industry, LeadingIT Client Since 2016
What a great bunch of people to work with. They are a young motivated, innovative group with the drive to keep our company up to date with the leading edge of technology. Dependable, reliable, and fast problem solvers on many levels. I have had the pleasure to work with Stephen and his crew on a daily basis and have the confidence that whoever answers the call, I will be taken care of in a fast professional manor. Kudos to Stephen and his company.
EXCELLENTTrustindex verifies that the original source of the review is Google. Seth is an asset to LeadingIT. Thankful for his help.Posted onTrustindex verifies that the original source of the review is Google. My computer locked up with a warning that Trojan viruses were on the loose. I emailed LeadingIT with my phone and received a call from Alex soon after. Alex was calm, explained what was going on, and was able to both resolve the issue and assure me that no damage had been done. From start to finish, the process moved much more quickly than I had expected.Posted onTrustindex verifies that the original source of the review is Google. Geovel was very helpful gave very clear direct instruction. Very happy with the service. 5 stars !!Posted onTrustindex verifies that the original source of the review is Google. Dustin Looper worked tirelessly to help set up my Macbook so that I could access my company's H: drive through SMB connection. He followed up to confirm all data within the shared drive is accessible.Posted onTrustindex verifies that the original source of the review is Google. Hissan from LeadingIT helped me fix a problem that had been going on for at least two months and could not be solved by any of the partners I work with, which includes a company worth $15 billion dollars. He was quick to respond to my ticket, walked me through everything to identify the problem, and jumped into a meeting with the partners to help with problem solving. He researched the problem between our first contact and the meeting and found the solution to the issue in about one workday. I appreciate Hissan and LeadingIT for the speedy solution.Posted onTrustindex verifies that the original source of the review is Google. Alex fixed another issue quickly and without interruption of my operation. He and the LeadingIT Team are really the good quality IT support every business needs. Thanks, Bob DiamondPosted onTrustindex verifies that the original source of the review is Google. My name is Jaime Pena. Health Promotion Team Lead with the IL Pathways to Health Department. I want to thank Alex Del Fiacco for helping me resolve an issue with my laptop. I was a bit worried when I realized my profile looked as if all of my files have been deleted and lost. Luckily, Alex, found the issue and fixed real fast. Thanks Alex and LeadingIT Team Best, JaimePosted onTrustindex verifies that the original source of the review is Google. Vanessa is always so helpful and gets the job done right! Very thoughtful as well!Posted onTrustindex verifies that the original source of the review is Google. Alex Del Fiacco was so friendly and so helpful. He quickly helped me address the issues I was having. Great experience! Alex was great.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more