Case Studies
Every organization has its own set of IT challenges, whether it is recurring downtime, gaps in cybersecurity, compliance hurdles, or simply the frustration of unresponsive support. At LeadingIT, we step in as a true partner, bringing speed, expertise, and a values-driven approach that ensures technology is an asset, not a burden.
Our case studies highlight real stories from Chicagoland businesses that made the switch to LeadingIT. You will see how we resolved complex issues, streamlined operations, and delivered measurable results that freed leaders to focus on growth. These are not just success stories; they are proof that with the right IT partner, you can protect your business, empower your team, and move forward with confidence.
Discover how LeadingIT solved the “unsolvable” for our clients.
In these in-depth case studies, you’ll see how our unlimited support, all-inclusive pricing, and month-to-month flexibility empower Chicagoland businesses to overcome stubborn IT challenges. Explore the creative strategies and hands-on expertise our team uses to deliver rock-solid cybersecurity, eliminate surprise fees, and keep technology running right—no long-term contracts required.
What Our Clients Are Saying About Our Services
Eric
Services Industry
The best IT provider is the one you never have to see. LeadingIT came out to make corrections to our system on day one and I haven’t seen them since because we don’t need them. They are managing everything behind the scenes and if/when we need them they have the problem fixed immediately….Perfect!
Thom
Municipality
We were not looking for an IT consultant, we were looking for an IT partner. Even better, LeadingIT has become the HPD’s IT “department”. They are a call or click away- at one flat monthly service rate plus cost-effective purchasing power for computers and related equipment.
Mike
Consulting Firm, LeadingIT Client Since 2015
LeadingIT is awesome, they are very knowledgeable and quick to help when we’re having issues or even just need clarification on something. They have a team mentality and aren’t afraid to pull their thoughts together to help deliver exactly what we’re asking for.
Michael
Municipality, LeadingIT Client Since 2013
We engaged Stephen and his staff over 6 years ago to take over day-to-day IT and help desk management. LeadingIT is a professional organization that takes the hassle out of keeping our workstations updated and network secure. They get the job done each and every time.
Elizabeth
Consulting Firm, LeadingIT Client Since 2015
We are very impressed with the LeadingIT’s service, attention to detail, support, response time and professionalism! Our team is incredibly happy with everything. The system that LeadingIT has to submit issues and questions is super convenient and the follow-up and time to get issues resolved is quick and efficient. I would recommend LeadingIT to everyone.
Al
Services Industry, LeadingIT Client Since 2016
What a great bunch of people to work with. They are a young motivated, innovative group with the drive to keep our company up to date with the leading edge of technology. Dependable, reliable, and fast problem solvers on many levels. I have had the pleasure to work with Stephen and his crew on a daily basis and have the confidence that whoever answers the call, I will be taken care of in a fast professional manor. Kudos to Stephen and his company.
EXCELLENTTrustindex verifies that the original source of the review is Google. Thank to Hissan at LeadingIT! He helped me out with an Outlook issue that I couldn't figure out. He fixed it quickly and even explained to me exactly what he did!Posted onTrustindex verifies that the original source of the review is Google. LeadingIT was there to assist at the beginning of the call, there were no transfers, no long wait times, no can we take a message, instead It was how can I help you today. This issue was a bit complicated, but Simon was able to take care of things quickly, kindly and efficiently!!Posted onTrustindex verifies that the original source of the review is Google. Staff knew just what to do to resolve the issues that I was having and they were all very patient which I appreciated.Posted onTrustindex verifies that the original source of the review is Google. Geovel iam veryvery satiafide with the teck very good knowledgePosted onTrustindex verifies that the original source of the review is Google. Kyle Funk has always done an amazing job assisting with the Village of Manhattan. He is very knowledgeable with anything IT related and quickly resolves any issues we may have. Thanks, Kyle, for all you do!Posted onTrustindex verifies that the original source of the review is Google. Had troubles with my Outlook not opening and needed it fixed right away... Hissan was on it! Got back to me quickly and solved the issue within minutes.Posted onTrustindex verifies that the original source of the review is Google. LeadingIT has a great team that always goes above and beyond to resolve any tech issues. Geovel helped me out today, and he was prompt, polite, and got my problem resolved right away. Thanks, Geovel!Posted onTrustindex verifies that the original source of the review is Google. I have been working with Geovel on a large project. He is knowledgeable, and explains everything so well. Geovel has a great attitude and knows his stuff!! Highly recomment Leading IT. We have been a customer since they opened. Professional and responsive!!Posted onTrustindex verifies that the original source of the review is Google. ALWAYS A GREAT JOB BY LEADING IT. IT IS ALWAYS A PLEASURE WHEN KYLE IS ASSIGNED TO OUR TICKETS. HE ALWAYS GOES THAT EXTRA MILE TO MAKW SURE EVERYTHING IS WORKING PROPERLY! PLEASE TELL KYLE AND YOUR STAFF THANKS FOR EVERYTHING THEY DO FOR US.Posted onTrustindex verifies that the original source of the review is Google. Vanessa was very helpful and responsive with upgrading an application for several members of my team.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more