What Do Information Technology Professionals Do?
What do IT workers do? Information technology professionals design, develop, implement, and maintain computer systems, software applications, and network infrastructure. They solve technical problems, protect data from cyber threats, and ensure organizations operate efficiently. Understanding what IT staff do helps businesses recognize the value these experts provide.
According to the Bureau of Labor Statistics, computer and information technology occupations are projected to add 317,700 openings each year through 2034, with a median annual wage of $105,990. The field offers diverse career paths spanning software development, cybersecurity, network administration, and systems analysis.
Core Responsibilities of Information Technology Professionals
Information technology professionals handle critical tasks that keep organizations running. Common responsibilities include:
- Analyzing technical problems and identifying solutions
- Implementing security measures to protect sensitive data
- Managing hardware and software systems across the organization
- Providing technical support to users and stakeholders
These core tasks appear in virtually every IT role, though specific responsibilities vary by position and industry. Grasping what the IT staff actually do begins with recognizing these foundational responsibilities.
Software Development and Programming
Software developers write, test, and maintain code that powers applications and systems. They build everything from mobile apps to enterprise software and update applications to improve performance. When people ask:
“What do IT workers do?”
Software development is often the first role that comes to mind.
According to the Bureau of Labor Statistics, employment of software developers is projected to grow 15% from 2024 to 2034, reflecting continued demand for digital solutions.
Cybersecurity and Data Protection
Information security analysts protect organizations from cyber threats. Key responsibilities include:
- Implementing security measures and monitoring for suspicious activity
- Designing defense strategies to prevent data breaches
- Conducting vulnerability assessments to identify weak points
- Responding to security incidents and unauthorized access attempts
This critical security work represents a major part of what information technology professionals do in today’s threat landscape.
Employment of information security analysts is projected to grow 29% from 2024 to 2034, according to the Bureau of Labor Statistics. Many businesses partner with managed IT services to ensure access to cybersecurity professionals who defend against evolving threats.
Systems Analysis and Network Management
Computer systems analysts evaluate technology infrastructure and recommend improvements. They analyze business requirements and design solutions aligned with organizational goals. Network administrators build and maintain communication systems, ensuring networks run smoothly and troubleshooting issues as technology evolves.
IT Support and Management
IT support specialists provide help desk services, troubleshooting hardware issues and assisting with software installations. Computer and information systems managers oversee IT departments, coordinating projects and managing teams. These roles represent another key aspect of what information technology professionals do, requiring both technical knowledge and leadership skills.
The Value IT Professionals Bring to Organizations
Information technology professionals fill diverse roles across every industry. Whether writing code, protecting networks, or managing IT infrastructure, these professionals keep organizations running in an increasingly digital world. If you’re interested in a career in IT, visit our careers page.
Businesses that partner with a Chicago managed services provider gain access to experienced IT staff who handle everything from cybersecurity to system maintenance. Understanding what information technology professionals do helps organizations recognize the value these experts bring to business operations.
