LeadingIT Help Desk Support

4 Tips to Get the Best Support Possible

When In Doubt, Reboot!

You’d be surprised how many issues we can fix, just by rebooting the computer. Save your work first.

Use Our App or Send an Email:

If your issue is less urgent, use our LeadingIT Help App on your computer, or send an email to help@goleadingit.com to let us know the issue you’re having.

Emergency? Call first!

If it’s mission critical, please call our main line at (815) 308-2095 to talk to one of us immediately.

Use the Subject Line Wisely!

Like you, we get a lot of email, it makes our job easier (and quicker for you) to read “Cannot print to HP LaserJet” versus every message saying “HELP!!!!!!!!!!!!”.

LeadingIT Help App

Did you know our Help App is pre-installed on every user’s machine, giving quick and easy access to creating and tracking tickets, orders, and more?

Open the Windows Start Menu and search ‘LeadingIT’!