Case Studies
Every organization has its own set of IT challenges, whether it is recurring downtime, gaps in cybersecurity, compliance hurdles, or simply the frustration of unresponsive support. At LeadingIT, we step in as a true partner, bringing speed, expertise, and a values-driven approach that ensures technology is an asset, not a burden.
Our case studies highlight real stories from Chicagoland businesses that made the switch to LeadingIT. You will see how we resolved complex issues, streamlined operations, and delivered measurable results that freed leaders to focus on growth. These are not just success stories; they are proof that with the right IT partner, you can protect your business, empower your team, and move forward with confidence.
Discover how LeadingIT solved the “unsolvable” for our clients.
In these in-depth case studies, you’ll see how our unlimited support, all-inclusive pricing, and month-to-month flexibility empower Chicagoland businesses to overcome stubborn IT challenges. Explore the creative strategies and hands-on expertise our team uses to deliver rock-solid cybersecurity, eliminate surprise fees, and keep technology running right—no long-term contracts required.
What Our Clients Are Saying About Our Services
Eric
Services Industry
The best IT provider is the one you never have to see. LeadingIT came out to make corrections to our system on day one and I haven’t seen them since because we don’t need them. They are managing everything behind the scenes and if/when we need them they have the problem fixed immediately….Perfect!
Thom
Municipality
We were not looking for an IT consultant, we were looking for an IT partner. Even better, LeadingIT has become the HPD’s IT “department”. They are a call or click away- at one flat monthly service rate plus cost-effective purchasing power for computers and related equipment.
Mike
Consulting Firm, LeadingIT Client Since 2015
LeadingIT is awesome, they are very knowledgeable and quick to help when we’re having issues or even just need clarification on something. They have a team mentality and aren’t afraid to pull their thoughts together to help deliver exactly what we’re asking for.
Michael
Municipality, LeadingIT Client Since 2013
We engaged Stephen and his staff over 6 years ago to take over day-to-day IT and help desk management. LeadingIT is a professional organization that takes the hassle out of keeping our workstations updated and network secure. They get the job done each and every time.
Elizabeth
Consulting Firm, LeadingIT Client Since 2015
We are very impressed with the LeadingIT’s service, attention to detail, support, response time and professionalism! Our team is incredibly happy with everything. The system that LeadingIT has to submit issues and questions is super convenient and the follow-up and time to get issues resolved is quick and efficient. I would recommend LeadingIT to everyone.
Al
Services Industry, LeadingIT Client Since 2016
What a great bunch of people to work with. They are a young motivated, innovative group with the drive to keep our company up to date with the leading edge of technology. Dependable, reliable, and fast problem solvers on many levels. I have had the pleasure to work with Stephen and his crew on a daily basis and have the confidence that whoever answers the call, I will be taken care of in a fast professional manor. Kudos to Stephen and his company.
EXCELLENTTrustindex verifies that the original source of the review is Google. Started with LeadingIT as my IT support in October of 2024. Onboarding was a breeze. Then I just got a new laptop that I needed to have everything transferred and programs installed. Had some troubles with getting Citrix to run but they escalated and resolved the issue quickly. Thank you Geovel and Hissan.Trustindex verifies that the original source of the review is Google. Geovel was great at assisting me with my issue on my computer. He was able to resolve my problem and I am now able to access my app fully without any issues.Trustindex verifies that the original source of the review is Google. Hissan did an excellent job troubleshooting my ticket and demonstrated strong knowledge throughout the process. He consistently followed up and collaborated effectively with our e-newsletter and website provider. He went above and beyond, even assisting with aspects that extended beyond his initial scope of support. While we didn’t reach a definitive answer, my concerns were more precautionary in nature, and we were ultimately satisfied with the troubleshooting process and the final bounce-back numbers from our most recent e-newsletter.Trustindex verifies that the original source of the review is Google. Geovel was super helpful once again! A++++Trustindex verifies that the original source of the review is Google. The LeadingIT team has been a pleasure to work with, and I could easily highlight the positive experiences I’ve had with each person I’ve interacted with. They’re prompt, capable, and quick to resolve IT issues. That said, I’ve had the opportunity to work closely with Vanessa on several projects and challenges, and her support has been truly exceptional. She’s knowledgeable, patient, and quick to grasp the core of any issue. Vanessa consistently provides clear, effective solutions and follows through reliably. Her professionalism and responsiveness have made a significant difference, and I’ve genuinely appreciated working with her. Thank you so much!Trustindex verifies that the original source of the review is Google. Geovel was incredibly helpful in getting our survey software application up and running. We were having issues with our antivirus software interfering with the program, and he went above and beyond to resolve it. He handled everything professionally and was very responsive throughout the entire process. I really felt like he took it personally to make sure I was taken care of, which made a big difference. Excellent service—I highly recommend working with him and the Leading IT team!Trustindex verifies that the original source of the review is Google. Geovel was great at helping me connect my computer to the printer wirelessly.Trustindex verifies that the original source of the review is Google. Geovel was great and very helpful. Got my issue resolved.
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