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Artificial intelligence (AI) is going through a tech renaissance. From college students using ChatGPT for assistance on their assignments; to social media platforms using AI tools to analyze the effectiveness of ad campaigns, it seems like everyone is using this rapidly evolving resource for both the mundane and the extraordinary.
Perhaps you want to invest in a slice of the AI pie to bolster your SMB’s cyber security monitoring. Before making any decisions, it’s good to familiarize yourself with how businesses are already using AI, common concerns with AI to keep in mind, and what to consider when making your final decision.
How Can Businesses Use AI?
AI is an umbrella term that encompasses so many different tools and resources. It can refer to a number of things: from a robot that can hold a conversation, to a code capable of playing a game of chess, or even machine learning, which enables a computer to accurately carry out a task by learning from collected data and algorithms.
Machine learning is commonly used to bolster a business’s cybersecurity. It can flag suspicious emails, detect the attempts of hackers trying to break through system weak points and evaluate huge amounts of company data to detect risky digital behavior.
AI can also be used to help with customer service. Implementing an AI chatbot on a company’s website can be a useful tool for customers with a specific question or special accommodation needs. Even inventory management becomes easier with the help of AI, as it optimizes the time and resources needed to keep track of supply and demand.
Concerns Surrounding AI
As is the case with anything new and shiny, there is going to be some hesitancy from some parties to begin using it. Many concerns surrounding AI revolve around a lack of proper regulation. The regulation of AI takes on many different looks. It may be a government body instating laws that limit potentially harmful uses of AI. For your business, it may be a member of your IT team monitoring AI cybersecurity tools to ensure they don’t go rogue.
As innovative as AI enhancements are, a human’s intentions with them could be innocent or malicious. Cybersecurity systems use AI to strengthen protective procedures, but hackers and other cybercriminals can also use it to break through these barriers more efficiently and with more damage.
Blackmailers also make use of deepfakes—AI-generated images and videos created through a machine learning tool known as deep learning—to create false and scathing interpretations of people. There are details to look out for when determining whether something is AI-generated, such as an overabundance of teeth in a subject’s smile or a suspiciously blurry background. AI can also be used to detect AI; Microsoft developed a tool to detect computer-generated inconsistencies deepfakes are often guilty of.
What to Consider Before Investing in AI
One thing about AI that decision-makers should keep in mind is that it is a tool, not a replacement. Remember what we said about regulation: AI tools are powerful, but so is the human touch, which can intervene if AI begins behaving in an unideal manner. Many concerns surrounding AI are mitigated with human intervention and intelligence.
When considering how to implement AI into your business, do not think of it as something that can cut costs on labor. Regard it as a tool that enhances productivity, giving employees resources for completing both small tasks and large projects.
AI serves cybersecurity as both a helpful ally and a new threat to servers holding private data around the world. Consider discussing with your IT provider to further understand how AI can help your business grow, assist them in protecting you, and what steps you can take to educate your business’s team on detecting rogue or malicious AI behaviors.
LeadingIT is a cyber-resilient technology and cybersecurity support provider. With our concierge support model, we provide customized solutions to meet the unique needs of nonprofits, schools, manufacturers, accounting firms, government agencies, and law offices with 20-200 employees in the Chicagoland area. Our team of experts solves the unsolvable while helping our clients leverage technology to achieve their business goals, ensuring the highest level of security and reliability.
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